Tovala Reviews
Tovala Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.7 star rating based on 132 customer reviews. 44% of users would likely recommend Tovala. Consumers are mostly neutral; rating distribution shows 56% unfavorable and 33% positive.
Key Takeaways for Future Customers
- Food quality is often praised as good and easy to prepare.
- Expect mixed experiences with delivery timing and packaging.
- Customer service can resolve issues quickly but is frequently hard to reach.
- Many customers request refunds for spoiled or undelivered meals.
Negative Feedback / Risk Areas
- Frequent customer complaints about inability to speak to a live person and slow customer service.
- Delivery problems: late shipments, thawed meals, missing items, and damaged boxes.
- Billing issues, unauthorized charges, refund delays, and difficulty cancelling subscriptions or auto-ship.
Positive Feedback
Many reviewers praise the taste and convenience of meals; some agents resolved problems quickly and courteously.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.7 star rating based on 132 customer reviews. 44% of users would likely recommend Tovala. Consumers are mostly neutral; rating distribution shows 56% unfavorable and 33% positive.
Key Takeaways for Future Customers
- Food quality is often praised as good and easy to prepare.
- Expect mixed experiences with delivery timing and packaging.
- Customer service can resolve issues quickly but is frequently hard to reach.
- Many customers request refunds for spoiled or undelivered meals.
Negative Feedback / Risk Areas
- Frequent customer complaints about inability to speak to a live person and slow customer service.
- Delivery problems: late shipments, thawed meals, missing items, and damaged boxes.
- Billing issues, unauthorized charges, refund delays, and difficulty cancelling subscriptions or auto-ship.
Positive Feedback
Many reviewers praise the taste and convenience of meals; some agents resolved problems quickly and courteously.
Media from reviews
Temecula, California
Poor label on delivery box
The label on the box is so small its hard to read. No wonder my delivery person for the first time after 7 or 8 tries got my delivery correct.. Make the labels bigger as a former UPS delivery driver I know how refreshing it is to have a large address and instructions you can read.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Union, New Jersey
Order change
Agent resolved issue in 60 seconds. He listened attentively, looked up my account, verified it, and fixed the problem.
Preferred solution: I need nothing because the problem was solved.
User's recommendation: I recommend this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lancaster, Pennsylvania
3out of the last 4 food deliveries from Tovala came unfrozen. 2 othe outside boxes were damaged. A three came a day late. I have been compensated for 1. all ice unfrozen
Probably change carriers and reimburse me for about 270 dollars, 2 boxes of meals. I want to continue with Tovala.
I never had a problem before. I really like their product.
User's recommendation: Try this product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Myrtle Beach, South Carolina
Received my order for July 22nd today....
Received my order for July 22nd today. BBQ baby back ribs with potato tots and broccoli salad.
Ribs package was open on one end.
The rest of the order was okay. Please send a replacement package of ribs to go with the rest of the meal.
User's recommendation: otherwise everything is great
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sacramento, California
My oven is no longer working. I've had it well over a year and would like to have a new one. What do I need to do?
The phone gives no indication that you're even on a live line. So I figured I was in 'la-la' land and hung up. Didn't want to waste my time.
Las Vegas, Nevada
No resolution
I was charged for an order I cancelled. My account says the order was cancelled but money left my checking account and has not been replaced to date.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brighton, Massachusetts
Took forever
Terrible
It took hours for them to answer the phone! Finally gave up on first call after an hour. Called again and same wait
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want my $118 put back into my bank account. I have already thrown three boxes away away that is almost $400. I cannot afford this anymore and I have been sending messages for a couple of months
I have been asking for months to please unsubscribe me. I love your meals, but Ive had a hardship.
I cannot afford it and you just charged me for $118 put it back into my account. I have thrown three boxes of mills away because I cant be there I have had some hard hardships.
I cant afford it. Please just put my money back.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissed delivery
No show delivery.
No tracking available.
Customer service is difficult to contact.
Had use Google to get a contact phone number
User's recommendation: Don't bother with useless email. Call early & often!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
I want to return the oven and get an authorization
Set oven back it was free shipping back and canceled my subscription. They were very helpful in doing that and I was satisfied.
Tried to call Tovia, but nobody answers. All I wanna do is get an authorization number so I can send this oven back. They said the process would take 24 to 48 hours and its been six days.
User's recommendation: Talk to a live person they seem to use SAL to alleviate talking to a live person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ashburn, Virginia
Resolved: Oven reboots during menu setup - Support has gone dark
- - Two Tovala ovens; one shows a reboot during Scan about 10% of the time.
- - Video of the reboot was sent 12/31/2025; no response after followups.
Here are the 3 suggestions that the PissedConsumer platform wouldn't allow in my resolution message (because it was "too long" when I hit submit)Three things for Tovala to improve on:1) After an extensive email back and forth, they ghosted me and after numerous email "pings" I finally called phone support. That unblocked my ticket.2) After deciding to send a replacement, they asked me to make the unit I had inoperable prior to shipping a replacement.
I refused since I had Tovala orders on-hand and also in transit (the problem was intermittent). It seems paranoid and shortsighted to even ask this.
I did of course send them a picture of the cut cord after receiving the replacement unit.3) During the multiple rounds of email diagnosis, nobody was really careful about useful facts in my email. This is of course endemic in the industry, but still annoying.
Company fixed the issue and I have been provided with product replacement. The replacement oven arrived on Fri 1/16/2026, and is working fine (so far).
So they did the right thing in the end, after a very bumpy interim period.Hopefully Tovala will improve its customer service.
There are 3 issues listed below they could work on. The ghosting is by far the most problematic.
I just finished with phone support and they seem to have a reasonable solution, namely to replace the faulty oven. This is a good response.
The only downside was that the initial wait on hold for a support agent was roughly 20 minutes.Perhaps I should have started out with phone support, but I started after business hours and I felt that email would be better for details so email seemed fine. And it was at first, until the email support ghosted me.I'll update this post when the replacement arrives.
On 12/26/2025 I reported the following problem: I have two Tovala ovens. The one associated with XXXXX@***.com has a weird issue Roughly 10% of the time that I press the Scan button the oven starts to scan but then immediately seems to power down, followed by what seems to be a reboot.
After that it scans and cooks fine.
I received a response to run some tests which I did and later a request to submit a video of the reboot. I sent that video on 12/31/2025.
After that - NOTHING. No response to several followup emails.
Getting ready to call phone support. Fingers crossed.
User's recommendation: Don't expect any customer support
Henderson, Nevada
Cancel services and oven
No customer service on the phone waiting for 5 minutes. ASAP cancel oven and meals terrible service can't get through scam scam.
Nobody there, away service. Cancel my oven and meals.
Preferred solution: Full refund
User's recommendation: Don’t
Crossville, Tennessee
Empty promises!
- - Delivery was late; order arrived Friday.
- - Ice melted; potential spoilage of meat.
- - Refund promised but no follow-up or response.
- - Don't trust this company.
This company clearly does not care about its customers. I got a notice from Tovala that my food would be delivered a day late due to my driver having some problem.
Well, this is supposed to be fresh food, people! My schedule is to be home on thursdays when it comes, so I had to go to work on the Friday it was delievered. The ice inside was melted and I was very concerned that the meat other ingredients could be spolied. I emailed the company and they said they would refund the cost of that order.
I have never heard from them again! They don't answer my emails or messages I have left on their contact number. They totally ignore me. No refund, no communication.
I'm filing a formal complaint against them. Don't trust this company!Find a different fooFind a different c
User's recommendation: Find a different company! Don't deal with Tovala!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel Subscription
Weekly menus are to repetitive. Need to be more creative on your menus so people can continue with the subscription after the 6 meal plan.
User's recommendation: Give it a try and if the menus don’t work simply cancel subscription.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newark, Ohio
Resolved: Cancel and credit
- - Customer requests cancellation and a credit for a second AZ box, as shipments still go to AZ despite Ohio address on file.
I canceled my subscription. If you have a change of address, call, write, msg and a few days later check it again.
I have called, written, etc to keep my address at 1030 S 30th St Apt 311, Heath, OH 43056. My shipments are still going to the AZ address.
Last time I called you change the address back to Ohio and issued a credit for the box. I need you to cancel my service and issue a credit for this 2nd box you sent to AZ.
I am not there and did not receive it. Please advise when completed!
Minneapolis, Minnesota
They do not want to respond to you.
I would like to purchase the $69.00 oven, but I do not want the food.
- Oven
- Food
User's recommendation: Don’t buy Tovala
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