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Contact Tovala Customer Service

How to Reach a Person at Tovala

Verified Contact Information

Customer Service Number:

  • 1-312-818-4437
Call Now
Send Message

Customer Service:

support@tovala.com

Legal:

legal@tovala.com

Tovala Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Tovala Phone Number
1 (312) 818-4437
Average Hold Time
00:02:41
Average Calls duration
4 minutes
Most Popular Tovala Email Address
support@tovala.com
Tovala Live Agent Availability
17% of callers successfully reach a real person
Issue Resolution Rate
Low (20% reported full resolution)
View full overview

How to Contact Tovala?

Tovala phone number for contacting the support team is (312) 818-4437. Customers can call this line to connect with a company representative and ask questions about the meals and meal plans, smart oven, pricing and delivery, etc. Also, Tovala customer care agents can help you resolve issues with your account and request an item return.

Tovala email address for general consumer assistance is support@tovala.com. Non-urgent issues and inquiries can be sent to the company via email. If you need to get in touch with the legal department, drop a line at legal@tovala.com.
Alternatively, it’s possible to report an issue via the Tovala website or message the company on Instagram, Facebook, and X.

Tovala headquarters is located in Chicago. Tovala address for the head office is 1021 W Adams St, ST #100, Chicago, Illinois 60607, United States. Do you urgently need to reach out to the company offline? If so, send your letter to the corporate HQ.

Tovala support phone line operates Monday through Thursday from 9 am to 7 pm CT. On Friday, the support agents are available from 9 am to 6 pm CT. Please keep in mind that the holiday season may affect Tovala hours of operation as well as response times.

Currently, Tovala chat is not available. However, Tovala website allows submitting comments and complaints via an online form. To fill out the form, go to the “Contact Us” page and click the “Contact Us” button in the top left corner of the page. Then, choose the reason for your inquiry, provide your details, record a video/ audio or write a message, and submit the message. One of the support representatives will get in touch with you to address your inquiry.

PissedConsumer Club

Contact Information

Tovala Website:

Tovala Help Center:

Corporate Office Address:

Tovala
1021 W Adams St, ST #100
Chicago, Illinois 60607
United States

How Customers Rate Tovala Support?

4.7 / 5
Good

Based on 2.2K calls to Tovala customer support through PissedConsumer.com and 26 survey responses.

Total Calls
2.2K
Avg Call Duration
03:59
Issues Resolved
20%

Why Customers Call Tovala?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 23%
  • Product/ Service 18%
  • Shipping and Delivery 16%
  • Request for Information 13%
  • Activation/ Cancellation 11%
  • Return/ Replace 6%
  • Payments and Charges 6%
  • Account 4%
  • Refund 1%
  • Staff 1%
  • Cards <1%
  • Website/ Application <1%
  • Employment <1%

Customer Inquiries & Issues

23%
  • "Meal plan"
  • "No meals arriving this week"
  • "One wrong meal"

Product/ Service

18%
  • "Travella oven leaking water"
  • "WiFi won't work. Can't scan."
  • "Complaints"

Shipping and Delivery

16%
  • "Did not receive my food yesterday"
  • "Did not receive my order"
  • "No tracking number"

Request for Information

13%
  • "To confirm subscription ended Met obligation and do not want further shipments."
  • "Major question because I am lactose intolerant"
  • "Question and I want a LIVE PERSON"

Activation/ Cancellation

11%
  • "Cancel a delivery"
  • "Cancell"
  • "Cancel membership."

Return/ Replace

6%
  • "One of the meals is incorrect"
  • "Order change"
  • "Want to return the oven"

Payments and Charges

6%
  • "New credit card"
  • "Billing"
  • "My credit card, I keep getting an error message"

Account

4%
  • "I asked you to STOP sending me any more orders and I just received another box. I have no way to store them you are wrong stop subscription"
  • "Messing up my account"
  • "Problems with my account"

Refund

1%
  • "Refund"
  • "Never placed this order I do not eat this n skipped want full refund"
  • "Order refund if not shipped"

Staff

1%
  • "Service Problems"
  • "Stop service"
  • "Customer service"

Cards

<1%
  • "Need to change credit card number old number was hacked"
  • "Credit card denied"
  • "New credit card number"

Website/ Application

<1%
  • "Cannot download app"
  • "unable to complete order online"
  • "Website"

Employment

<1%
  • "I wabt to ask for a job interview."
  • "To pay off oven stop meals"

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
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The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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